Shipping policy
Shipping Policy – The New One
Last Updated: May 4th, 2026
At The New One, we’re committed to delivering your order safely and as quickly as possible.
Order Processing Time
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or public holidays
- You will receive a confirmation email once your order is placed
Shipping Time
Delivery timelines depend on your location:
- Within Nigeria: 3–7 business days
- International Orders: 7–15 business days
Please note: These are estimated timelines and may vary due to logistics or unforeseen delays.
Shipping Fees
- Shipping fees are calculated at checkout based on your location
- Occasionally, we may offer free shipping promotions
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow 1–3 days for tracking updates to reflect in the system.
Delays
While we aim to meet all delivery timelines, delays may occur due to:
- High order volume
- Courier issues
- Weather conditions
- Customs (for international orders)
We appreciate your patience in such situations.
Incorrect Address
Please ensure your shipping details are accurate.
We are not responsible for:
- Deliveries to incorrect or incomplete addresses
- Orders lost due to incorrect information provided by the customer
Failed Delivery Attempts
If delivery fails due to:
- Customer unavailability
- Incorrect contact details
You may be required to pay an additional fee for redelivery.
Lost or Stolen Packages
Once an order has been shipped and marked as delivered, The New One is not responsible for lost or stolen packages.
If you experience issues, please contact the courier service directly.
Split Shipments
In some cases, your order may arrive in multiple packages if items are shipped from different locations.
Contact Us
For any shipping-related questions:
Email: support@thenevvone.com
Response Time: Within 24 hours